Distance Sales Agreement

Agreement Date:

Order No:

Order Code:

ARTICLE 1 – PARTIES

1.1 SELLER INFORMATION

Title: Gamze Gezer Yener (hereinafter referred to as "Seller")
Address: Altınşehir Mahallesi, Eğitimli Sokak, B Blok No:3 B İç Kapı No:7 Nilüfer/Bursa
Email: info@studiogg.art
Phone: +905015447383
Fax:
Mersis No:
Return Address: Altınşehir Mahallesi, Eğitimli Sokak, B Blok No:3 B İç Kapı No:7 Nilüfer/Bursa

1.2 BUYER INFORMATION

Email:
Phone:
Preferred Language:
Company:
IP Address:

ARTICLE 2 – SUBJECT OF THE AGREEMENT

This agreement regulates the rights and obligations of the parties within the scope of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation dated 27.11.2014, regarding the sale and delivery of the product/products subject to the order placed by the BUYER electronically on [date].

ARTICLE 3 – PRODUCTS SUBJECT TO THE AGREEMENT

Information regarding the type, model, color, quantity, code, sale price, and other characteristics of the products or services ordered by the Buyer will be provided below.

Total Weight:
Prices include tax: No
Product Subtotal:
Shipping:
Total Discount:
Total Tax:
Subtotal:
Grand Total:

ARTICLE 4 – PAYMENT/PAYMENT TERMS

Payment is collected by the method selected during order creation. If the product price is not paid in full, delivery will not be made. Currency: TRY

4.1. The Buyer is obliged to pay the VAT-inclusive sales price of the products or services ordered under this Agreement and the delivery fee in accordance with the payment terms specified herein.

4.2. The Buyer can pay the order amount via Visa, Mastercard, or American Express credit cards. Order processing is subject to the payment amount being approved by the bank and the provision being confirmed by the Seller.

4.3. The Seller is not responsible for any commissions or fees that may be charged by banks during payment.

4.4. If there is a campaign, discount, or similar promotion announced by the Seller on the order date and the Buyer meets the relevant conditions, this promotion will be applied to their order.

4.5. If the delivered products are paid for without authorization via credit card by third parties due to reasons not attributable to the Buyer's fault, the Buyer agrees to return the product to the Seller within 30 days from the delivery date, unused, with its original packaging intact, undamaged, and complete. Shipping costs belong to the Buyer. Otherwise, the Buyer undertakes to compensate for all damages incurred by the Seller.

4.6. Installment payment options offered by banks within the scope of their own campaigns are beyond the Seller's initiative. Campaigns belonging to the Seller are only announced on the Website.

4.7. Delivery fee is not included in the product price. The Buyer pays the delivery costs and any additional fees, if any, along with the product price. This information is also shown with the product details.

4.8. Installation of purchased products is not within the scope of this Agreement. If the Buyer requests installation, a separate, independent installation agreement must be made for this matter.

ARTICLE 5 – DELIVERY AND DELIVERY TERMS

The product(s) will be sent to the delivery address provided by the BUYER. The SELLER is not responsible for delays caused by the cargo company. The BUYER must check the package upon delivery; in case of defect/damage, a report must be prepared by the cargo officer and immediately notified to the SELLER.

5.1. Event tickets purchased electronically are valid on the date and time specified in the announcement. For products requiring delivery, the Seller will deliver within 30 days via the contracted cargo company. If the Buyer is not at the address, delivery to one of the previously notified persons against signature is considered valid. If products cannot be delivered within this period, the Buyer may terminate the contract. No refund will be made if the Buyer does not attend the event.

5.2. If the Buyer does not attend the event or is not at the address during delivery, the Seller is deemed to have fulfilled its obligations. The Buyer is responsible for any damage and expenses that may arise from this.

5.3. The invoice issued for the order is prepared electronically within the scope of e-archive and sent to the Buyer's e-mail address. If delivery is to be made, the products are sent to the specified address with a delivery note. The Buyer is obliged to inform the Seller when the address or contact information changes.

5.4. The Buyer accepts that the delivery and invoice information declared is correct. The Buyer is responsible for non-delivery due to incorrect information. If delivery or event performance cannot be realized, the Buyer may purchase tickets again or request a new delivery.

5.5. The Seller is obliged to deliver the products completely, soundly, in accordance with the legislation, and with warranty documents if any. The Buyer or the recipient must check the products upon delivery. In case of damaged products, a report must be prepared with the cargo officer.

5.6. If the products are found to be defective upon delivery, the product is returned to the Seller and a new one is sent free of charge within 14 days.

5.7. If the defect is noticed after delivery, the Buyer notifies the Seller in writing or via customer service. The product is sent with the cargo directed by the Seller. If a defect is detected after examination, the product is replaced with a new one free of charge within 30 business days after reaching the Seller. Otherwise, the product is returned to the Buyer.

5.8. For the delivery of services or products within the scope of the agreement, it is mandatory to approve the agreement electronically and to pay the sales price. If the price is not paid or canceled by the bank, the Seller's delivery obligation ceases.

Invoice (Billing) Address

Full Address:
Name Surname:
Company:
Phone:
Address 1:
Address 2:
District/City:
City:
Postal Code:
Country:

Delivery (Shipping) Address

Full Address:
Name Surname:
Company:
Phone:
Address 1:
Address 2:
District/City:
City:
Postal Code:
Country:

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The Buyer may exercise the right of withdrawal within 14 days from the date of delivery of the product subject to the contract to himself or to the person at the address he specified. For this right to be valid, the Buyer must notify the Seller in writing or verbally via customer service within the period. In addition, it is essential that the product is not among the products for which the right of withdrawal cannot be exercised in accordance with Law No. 6502 on Consumer Protection and the relevant regulation, has not been damaged beyond ordinary use, and does not have a condition preventing resale.

6.2. The right of withdrawal is not valid for products personalized or modified at the Buyer's request. In addition to the situations specified in the regulation, the right of withdrawal cannot be exercised in the following cases:

Event services to be held on a specific date, time, and place,
Products or services whose price may change due to fluctuations in financial markets,
Goods prepared at the special request of the Buyer,
Products unsuitable for return due to health and hygiene reasons, with opened packaging,
Products that are perishable or whose expiration date may pass,
Goods that are mixed with other products after delivery and cannot be separated,
Services whose performance has begun with the consumer's consent before the withdrawal period expires.
Services performed instantly in electronic environment or intangible goods delivered instantly (digital content, etc.).

6.3. When the Buyer exercises the right of withdrawal by written or verbal notification within 14 days, the Seller is obliged to receive the product in its original condition, along with the original invoice and delivery receipt. Shipping costs are covered by the Seller. However, if the product has been used contrary to the instructions for use or has deteriorated beyond its technical specifications, the resulting loss in value is covered by the Buyer. The Buyer may send the product for return with a cargo company of their choice, and in this case, the shipping fee will be borne by them. For returns made on behalf of a company, it is mandatory to issue a return invoice.

6.4. Refunds for credit card payments are not made in cash. When the right of withdrawal is exercised, the product price and shipping costs are refunded within 14 days from the date the notification reaches the Seller, in a manner appropriate to the payment method used by the Buyer during purchase. Refund procedures are carried out according to bank procedures, and for installment payments, the refund is also made in installments. The Seller cannot make a direct refund if the Buyer's credit card is canceled, changed, or out of use. In this case, the Buyer is obliged to apply to the Seller with the documents obtained from the relevant bank and receive the payment. In this case, the Buyer cannot demand any delay compensation, interest, or similar from the Seller.

6.5. The Buyer must send the product to the return address specified in Article 1 of the contract within 10 days from the date they notified the Seller of exercising their right of withdrawal.

6.6. For digital content (instantly performed, online accessible, or downloadable products), in transactions where performance begins with the BUYER's consent, the right of withdrawal may not be exercised within the scope of the exceptions of the Distance Sales Regulation.

ARTICLE 7 – GENERAL PROVISIONS

7.1. The Buyer acknowledges that they have seen, read, and approved electronically the basic features of the products or services offered on the website, their VAT-inclusive sales prices, the validity period of the Seller's commitments, payment and delivery conditions, the right of withdrawal and how to use this right, additional costs to be borne by the Buyer if any, delivery times, and the Seller's clear address and contact information where complaints can be submitted. Additionally, the Buyer accepts and undertakes that they are aware that in case of complaints and objections, they can apply to the consumer arbitration committee or consumer court at their place of residence within the monetary limits determined by the Ministry of Trade.

7.2. Individuals under the age of 18 cannot shop on the website. The availability of products for children does not abolish this rule. The Seller is not responsible for any damages that may arise if an order is placed contrary to this rule. The Seller reserves the right to cancel the order and terminate the contract if this situation is detected.

7.3. The Seller reserves the right to suspend or cancel the order if it suspects the accuracy of the information provided by the Buyer. If the Buyer cannot be reached, the Seller holds the order for 5 days. If communication with the Buyer is not established within this period, the order is canceled, and any paid amount is refunded within 14 days. Credit card payments are refunded to the relevant card according to bank procedures. The Seller cannot be held responsible for the refund period of banks.

7.4. Unforeseeable circumstances beyond the control of the parties that make contract obligations impossible are considered force majeure. Natural disasters, fire, war, civil unrest, strikes, lockouts, epidemics, actions of official authorities, weather conditions hindering transportation, interruptions in internet services are included in this scope. If the Seller cannot deliver the product within 30 days due to force majeure, it will notify the Buyer. In this case, the Buyer may cancel the order, request an exchange for an equivalent product, or agree to postpone delivery. If canceled, the paid amount is refunded within 14 days.

7.5. The Seller is not responsible for price and content errors resulting from system or typographical errors. If the product price is entered significantly below market value and is clearly erroneous, the Seller has the right to cancel the order. In this case, the Buyer agrees not to demand delivery of the product at the incorrect price.

7.6. The Seller has the right to partially or completely cancel an order if the Buyer places an order for quantities exceeding their needs for the same product. If the quantity of the product is more than three, the Seller may only send three products or completely cancel the order.

7.7. Personal data contained in the distance sales agreement and preliminary information form are stored by the Seller in its capacity as data controller. The Seller may use, store, and process information such as name, surname, phone, TR ID number, address, email, date of birth requested during the shopping process to communicate with the Buyer when necessary. This data may be shared and processed with third parties with whom the Seller collaborates to improve its business processes, conduct market research, and carry out marketing activities. The Buyer accepts that they have given explicit consent for the use of this data for the specified purposes within the scope of the Personal Data Protection Law No. 6698.

7.8. The Buyer has the right to apply to the Seller at any time to learn whether their personal data is being processed, to request information about the data, to learn the purpose of data processing, to know the third parties to whom the data is transferred, to request correction of incorrect or incomplete data, to request deletion or anonymization of data whose reasons for processing have ceased, to request that these requests be notified to third parties, to object to any result against them due to the data, and to demand compensation for damages arising from unlawful processing under the Law.

ARTICLE 8 – APPLICABLE LAW AND DISPUTE RESOLUTION

8.1. Turkish Law shall apply to all disputes that may arise regarding the validity, interpretation, and performance of this Agreement.

8.2. For disputes falling within the scope of Law No. 6502 on Consumer Protection, the Buyer has the right to apply to the Consumer Arbitration Boards at their place of residence within the monetary limits determined by the Ministry of Commerce; and in cases exceeding this limit, to the Bursa Consumer Courts.

ARTICLE 9 – RETURN PROCEDURE

9.1. Upon receipt of the withdrawal notification by the Seller, the product return procedures will be communicated to the Buyer. After the product reaches the Seller, the amount will be refunded to the Buyer's payment method within 14 days. Return shipping cost: belongs to the Buyer.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

10.1. The Buyer's personal data is processed for order placement, invoicing, delivery, and after-sales support purposes in accordance with KVKK Law No. 6698 and relevant legislation; and will not be shared with third parties except under the conditions specified in the Privacy/KVKK Policy.